Advanced Search

Search Consultancy Ltd
Account Executive-Direct Mail/Print Sector
Annesley , Nottinghamshire

Job Description

Account Executive
Salary £24,000-£28,000 (D.O.E)
Location: Annesley, Notts


Role and responsibilities
As an Account Executive you will build and maintain client relationships through the provision of outstanding customer service to allocated customer accounts.
* Successfully manage allocated client accounts.
* Provide day to day customer support and management through accurate, honest and effective communication.
* Compile management information and performance data based on contractual key performance indicators and service levels.
* Manage scheduled and ad-hoc mailing and print orders.
* Ensure customer solutions are operating in accordance with contractual requirements and service level agreements.
* Manage BAU change management requests.
* Support implementation of new services or solutions on allocated client accounts, including testing and assurance that the solution meets the requirement.
* Manage customer stock levels, reporting and replenishment.
* Attend service review meetings with the client as and when required.
* Resolve operational issues and queries.
* Ensure good housekeeping standards are maintained accordance with company requirements.
* Provide effective backup support for allocated accounts
Skill & Qualities
* Professional attitude
* Print/Direct Mail Experience
* Self-motivated and pro-active
* Problem solving skills
* Flexible and reliable in approach to work
* Ability to work accurately to deadlines and prioritise effectively
* Excellent communication skills
* Business acumen
* Assertive and able to challenge effectively
* Planning and organisational skills
* Efficient with an attention to detail
* Resilient with the ability to work under pressure
* Proactive and results focused
* Computer literate
Previous experience of working within a Customer Service environment is essential, ideally within the Transactional Mail, Direct Mail or Print industry.

If you have the relevant experience then please click apply.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Apply Here